Privacy

Effective Date: 04/03/25

1. Introduction

At Cloud Latitude, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or engage with us in any other way.

2. Information We Collect

We may collect personal information from you through various interactions, including our voice AI agent which initiates conversations to expedite solutions. Conversations with the voice AI are recorded to summarize and pass details to our experts. We also use a third-party AI provider to support these conversations. Other collection methods include:

• Personal Identification Information: Name, email address, phone number, and other contact details you provide when you fill out forms on our website or engage with our services.

• Technical Data: IP address, browser type, operating system, and other technical information that helps us improve our services.

• Usage Data: Information about how you use our website, services, and products.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services, including leveraging our voice AI agent and third-party AI to initiate and support your inquiries.
• To communicate with you, including responding to your inquiries and providing customer support, often starting with our voice AI agent.
• To communicate with you, including responding to your inquiries and providing customer support.
• To send you updates, newsletters, and other communications.
• To analyze usage trends and improve our website and services.
• To comply with legal obligations and protect our rights. 

4. How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server hosting.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted partners and service providers who assist us in operating our website and providing our services, under strict confidentiality agreements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can choose to accept or decline cookies through your browser settings.

7. Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights or have any questions about your information, please contact us at [Insert Contact Information].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

For any questions or concerns regarding these Terms of Use, please contact us at info@cloudlatitude.com, call 888.971.0311, or by regular mail at: 

Cloud Latitude
4445 A1A 
Vero Beach, FL 32963